Hard drive recovery

Can’t open the files on a failed hard drive? KW Data Recovery offers hard drive recovery in Kitchener–Waterloo. Tell us what happened and which photos, documents, or business files you need to recover.

Tell us about the drive and the fault

Include the drive’s make, model, and capacity if you know them. Tell us whether it is inside a computer or in an external enclosure. Describe any error messages, unusual sounds, or problems that appeared before you lost access.

Let us know if the drive was dropped, exposed to liquid, or affected by a power fault. Mention any software scans, formatting, or repair attempts. These details help us understand the device’s history before an assessment.

Hard drives, SSDs, and removable storage

We accept enquiries about failed hard drives, SSDs, USB flash drives, and SD cards. These devices store data in different ways. The make, model, and fault affect the recovery options, so we review each request before proposing work.

Tell us whether the device is still detected and whether any files remain accessible. List the folders or file types that matter most. We’ll discuss the next steps after reviewing your details; submitting a request does not confirm that your files can be recovered.

Local drop-off and mail-in requests

Visit our shop at 309 Lancaster St W, Unit #1, Kitchener, or ask about mail-in data recovery. We serve southwestern Ontario, including Waterloo and every community in Wilmot Township.

For a mail-in request, wait for our reply with the shipping address and instructions before sending your device. We’ll review your request before confirming how to proceed. A request does not book a repair or authorize work.

If your files are on an iPhone or Android phone that won’t turn on, see phone data recovery.