Mail-in service agreement

Version: September 28, 2026

These terms apply when you ship a device to KW Data Recovery. The data recovery agreement, terms of service, and privacy policy also apply.

Before you ship

Send a request first. Wait for our reply with the shipping address and instructions. Include accurate contact details, your return address, and the device details we request. Tell us about liquid damage, previous repairs, or a damaged battery before shipping. Follow the carrier’s rules for batteries and damaged devices.

Use packaging that protects the device from movement and impact. Use a tracked service and keep the tracking number. Choose insurance that meets your needs and check the carrier’s coverage limits. Carrier insurance may not cover the value of lost data.

Assessment and approval

The minimum diagnostic fee is $35 CAD. We will confirm the total before assessment and ask you to approve any higher amount. Sending a device does not authorize recovery work, extra fees, or parts orders. We will ask for approval as described in the data recovery agreement.

A rush request is subject to availability. We will confirm the priority and full price before you approve it. Shipping time is separate from work estimates.

Returning your device and files

You are responsible for agreed shipping and insurance costs. We will confirm the return address, shipping method, and charges before dispatch. We will send the tracking details when the package ships. If your address changes, tell us before dispatch.

Tell us promptly if a package is missing or damaged. Keep the packaging and contact the carrier. We will provide the shipment details we hold to help with a claim. These terms do not remove rights you have under applicable law.

If someone else will collect the device, tell us who they are. We will confirm their authority before releasing it.

If you decline work or do not reply

If you decline the quote, we will explain how to arrange return. Approved diagnostic charges, completed work, and agreed return shipping may remain payable.

We will contact you about devices awaiting a decision, payment, or return. Any storage fee must be explained and agreed before it starts. Silence does not give us automatic ownership or permission to erase your device. We will follow the required legal process before selling, recycling, or disposing of an uncollected device.

Request mail-in service or contact us with questions.